Terms and Conditions

General Information
The Mallows ApS
Naverland 30
2600 Glostrup
CVR: 37826677
+45 3110 3130
info@themallows.dk

Payment
The following cards can be used:
Dancard Visa/Dankort, Mobilepay, Visa, Visa Electron, Applepay, Mastercard, Mastercard Maestro og American Express.

Payment
No fee is charged for payment on www.themallows.dk. The amount is only deducted from your card when the goods are dispatched by The Mallows. A larger amount than what you approved during the purchase can never be withdrawn.

All prices are in Danish Kroner (DKK). We reserve the right to change prices without notice, except after a purchase has been completed. There is no refund of VAT when shipping to countries outside the EU. Prices for countries outside the EU are higher due to additional costs associated with shipping goods out of the EU. Local taxes and duties are not covered by The Mallows ApS.

Discount Codes
Discount codes cannot be combined with other offers. Please note that to qualify for free shipping, the total paid price must exceed the free shipping threshold.

Shipping Rates

Denmark
On orders between 0-40 EUR, shipping costs ≈ 3.8 EUR
Orders of 40 EUR or more, we offer free shipping

Sweden, Finland and Germany
On orders between 0-80 EUR , shipping costs  ≈ 7.4 EUR
Orders of 80 EUR or more, we offer free shipping

Norway
On orders between 0-134 EUR , shipping costs  ≈ 20 EUR
Orders of 135 EUR or more, we offer free shipping

Other EU countries
On orders between 108 EUR , shipping costs ≈ 20 EUR
Orders of 108 EUR or more, we offer free shipping

Non-EU countries
On orders between 0-200 EUR , shipping costs ≈ 40 EUR
Orders of 200 EUR or more, we offer free shipping

Please note that prices may change slightly due to currency exchange rates.
Please note that all costs related to local customs are not covered by The Mallows ApS.
You are always welcome to contact our customer service at info@themallows.dk if you have any questions

Shipping partners
We use Post Nord, DAO, Bring, GLS, FedEx & UPS as our shipping partners

Delivery Time Delivery time for items ordered on www.themallows.dk is typically within 3-7 business days. Please note that during peak periods, in case of acute illness in our packaging facility, internal packaging handling issues with our distributor, and similar circumstances, longer delivery times may occur.

Track & Trace You will be provided with a tracking number, so you can always monitor your package.

Return Policy
If You Want to Cancel Your Purchase (Right of Withdrawal)

www.themallows.dk provides a 14-day full right of withdrawal, effective from the day the product is received. The withdrawal period expires 14 days after the day you:

• Received your item
• Received the last item in physical possession when it concerns an agreement for multiple different items ordered in one order and delivered individually
• Received the last batch or the last part in physical possession when it concerns an agreement for delivery of a product consisting of multiple batches or parts.

You must notify us within 14 days from receipt that you wish to cancel your purchase. The notice must be sent to info@themallows.dk. In your notice, please make it clear that you wish to exercise your right of withdrawal.

You cannot withdraw simply by refusing to accept the item without also giving us a clear notice.

**Returning Items**

You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You are responsible for the direct costs associated with returning the product. When returning, you are responsible for ensuring that the product is securely packaged. You bear the risk for the product from the moment of delivery.

You lose your right of withdrawal if you break the seal on items that, for health or hygiene reasons, are not suitable for return.

If you decide to cancel your purchase, the items should be sent to:

The Mallows ApS
Attn: Customer Service
Naverland 30
2600 Glostrup
Denmark

You can also, with prior agreement, cancel the purchase by providing a clear notice and delivering it in person to the address above.

The condition of the item when you return it:
You are only liable for any deterioration in the value of the product resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product. In other words, you can try the product in the same way as you would in a physical store.

If the product has been used beyond what is described above, we consider it as used, which means that upon cancellation of the purchase, you will only receive a partial or no refund, depending on the commercial value of the product.

To receive a full refund, you must, therefore, do the same as you can in a physical store. You may try the product, but you may not put it into actual use.

Refund of the purchase amount:
If you cancel your purchase, you will naturally receive the amount you have paid to us. In the case of a decrease in value for which you are responsible, this amount will be deducted.

If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (except for extra costs incurred due to your choice of a different form of delivery than the cheapest form of standard delivery we offer), without undue delay and in any case no later than 14 days from the date we received notice of your decision to cancel this agreement. We will carry out such a refund using the same payment method you used for the initial transaction unless you have explicitly agreed otherwise.

We may withhold the refund until we have received the product back, unless you have provided documentation of having returned it.

What should I include with the return?
You should enclose a copy of the order confirmation.

Please note that we do not accept packages sent with cash-on-delivery.

**Complaints**

The rules on defects under the Sale of Goods Act may apply to purchases.

When you shop at www.themallows.dk, you have a 24-month warranty, which means that you can either have the product repaired, replaced, refunded, or receive a discount, depending on the specific situation.

Naturally, the complaint must be justified, and the defect must not have arisen due to improper use of the product or other damaging behavior.

How quickly should I make a complaint?
You should make a complaint within a “reasonable time” after discovering the defect in the product. If you make a complaint within two months after discovering the defect, the complaint will always be considered timely.

Please contact us at info@themallows.dk in this regard.

We will refund reasonable shipping costs
If the complaint is justified, we will naturally refund your reasonable shipping costs.

Products should be sent to:
The Mallows ApS
Attn: Customer Service
Naverland 30
2600 Glostrup
Denmark

We need the following information when you send the product to us:
When returning the product, please specify the problem in as much detail as possible.

Please note! We do not accept packages sent cash-on-delivery or similar methods.

Remember that the product should always be returned in proper packaging, and be sure to obtain a receipt for shipment so that we can reimburse your shipping costs.

**What We Do with Your Personal Information (Privacy Policy)**

In order for you to enter into an agreement with us at www.themallows.dk, we require the following information:

– Name
– Address
– Phone number
– Email address

We register your personal information for the purpose of delivering the product to you.

The personal information is registered with The Mallows ApS and is stored for five years, after which the information is deleted.

When collecting personal information through our website, we ensure that this is always done with your explicit consent, so that you are informed about exactly what information is collected and why.

The director and web editor of The Mallows ApS have access to the information registered about you.

The data controller on www.themallows.dk is Emma Bülow.

We do not store customer information encrypted.
We do not transmit customer information encrypted.

Information provided to www.themallows.dk is not in any way shared or sold to third parties, and we do not record any sensitive information. However, through a third party, we send an email asking you to review your shopping experience on www.themallows.dk.

When you subscribe to our newsletter, we register your email address. The email address is not shared with others.

As a registered user with The Mallows ApS, you always have the right to object to the registration. You also have the right to access the information registered about you. These rights are granted to you under the Personal Data Act, and inquiries related to this should be directed to The Mallows ApS via info@themallows.dk.

Social Plugins
We use social plugins from various social networks. This allows you to share content on social networks or recommend products and services.

If you do not want these active plugins to collect information about you, you can disable the social plugins by clicking “block third-party cookies” in your browser settings. This will cause the browser to send cookies to the server with embedded content from other providers. With this setting, the use of our site may be limited.

**Translation:**

On our website, we use the following plugins:

a) Facebook
Our website uses plugins from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.
If these plugins are activated, your browser directly connects to Facebook’s server, resulting in data being transferred to Facebook. Your Facebook account can be linked to this information. Interactions, such as clicking the “Like” button or commenting, are sent directly from your browser to Facebook and stored there. If you do not wish this to happen, please log out before visiting our website. Learn more at “https://www.facebook.com/about/privacy.”

b) Google+
Our website uses plugins from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043.
If these plugins are activated, your browser directly connects to Google’s server, resulting in data being transferred to Google. Your Google account can be linked to this information. Interactions, such as clicking the “+1,” “Share” button, or commenting, are sent directly from your browser to Google and stored there. If you do not wish this to happen, you must log out of these networks before visiting our website. Learn more at “http://www.google.dk/intl/dk/policies/privacy/.”

c) Twitter
Our website uses plugins from Twitter, Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA.
If these plugins are activated, your browser directly connects to Twitter’s server, resulting in data being transferred to Twitter. Your Twitter account can be linked to this information. Interactions, such as clicking the “Re-tweet” button, are transmitted from your browser directly to Twitter and stored there. If you do not wish this to happen, please log out before visiting our website. Learn more at “https://twitter.com/privacy.”

d) YouTube
Our website uses plugins from YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA.
If these plugins are activated, your browser directly connects to YouTube’s server, resulting in data being transferred to YouTube. Your YouTube account can be linked to this information. Interactions, such as clicking the “Like,” “Share” button, or commenting, are sent from your browser directly to YouTube and stored there. If you do not wish this to happen, please log out of your account before visiting our website. Learn more at “http://www.youtube.de/t/privacy.”

e) Instagram
Our website uses plugins from Instagram LLC, 1601 Willow Rd. Menlo Park, CA 94025, USA.
If these plugins are activated, your browser directly connects to Instagram’s server, resulting in data being transferred to Instagram. Your Instagram account can be linked to this information. Interactions, such as clicking the “Like” button or commenting, are sent from your browser directly to Instagram and are also stored there. If you do not wish this to happen, please log out before visiting our website. Learn more at “https://help.instagram.com/” under the link “Privacy Policy” or “privacy.”

**Disclosure of Data**
The disclosure of personal data can only occur with the user’s consent.

Personal data may be stored and processed internally within the company. Information may be disclosed to selected and trusted third parties to fulfill orders, including payment processing and the delivery of goods or other services, including administration, complaints, and returns. In addition, personal data may be disclosed to the appropriate authorities in the case of misuse or a criminal case.

Please note that laws and regulations regarding the security, processing, and transfer of personal data in other countries may differ from the corresponding provisions in Denmark. By providing your personal information, you consent to the transfer of your data to other countries (including the USA) in accordance with this privacy policy.

Under no circumstances do we sell our customers’ data.

**Complaints**
If you want to file a complaint about your purchase, please contact info@themallows.dk. If we are unable to find a solution, you can file a complaint with the Consumer Complaints Board at:

Consumer Complaints Board
Carl Jacobsens vej 35
2500 Valby
kfst@kfst.dk
Phone: 41 71 50 00
kfst.dk

You can also use the EU Commission’s online complaint portal, which is mainly relevant if you are a consumer residing outside Denmark. You can find the complaint portal here: http://ec.europa.eu/consumers/odr/.